A well-designed Hosted PBX system can offer a lot to home business, including making your business look bigger with the help of Auto Attendant.

Many people may not realise this, but Hosted VoIP can run throughout a number of different home offices with the ability to transfer calls among the different homes for free. In fact, if the number of calls that a home business receives start to increase exponentially, Hosted VoIP even has Auto Attendant capabilities.

Auto Attendant is the feature you encounter when calling large businesses that are experiencing a high volume of callers. An automated voice will list numbers associated with a certain service (e.g. "Press 1 for troubleshooting"). By having this feature for a home business environment, you can fine tune where your callers go.

Say your business is run throughout three different households (you and two other friends run the business, for example). One of you manages sales and the other two manage operations. You could set up Auto Attendant to direct callers as follows: "Press 1 for sales. Press 2 for accounts. Press 3 for customer service."

This way, you can easily manage your calls and direct them to the appropriate individual in your home business, even if someone in your business lives in a completely different state. A feature like this helps give your business a professional image and creates the idea that it is bigger than it actually is.

To find out more, check out Telcotalk's MyPBX system or call us on 1300 835 268.

* Image source: digitalart / FreeDigitalPhotos.net