Frequently Asked Questions

How do I activate call features?
What is the call quality like?
What is the difference between the Telco Talk Home Phone services and the phone service I have now?
Can Telco Talk provide me with more than one line if I need it?
How long will it take to switch over to the Telco Talk Home Phone service?
How much does line rental cost?
Can I get one bill for both Internet and Home Phone?
Will my Home Phone service be on a contract?
I rented a handset from Telstra, will I now be paying Telco Talk for that?
Can I keep my fax duet?
Do I have to be an Internet customer to sign up for the Telco Talk Home Phone service?
Is your Home Phone service available everywhere in Australia?
Will I need to notify my current provider?
What do I get if I bundle?
I have a noisy phone line, what can I do to fix it?
My calls are dropping out, what could be causing it?
I have no dial tone but it was working previously, my ADSL is still working fine, please help!
I have no dial tone or ADSL service at the moment, what's wrong?
I can make calls but can't receive them/I can receive calls but can't make them?
How do I request a new phone feature?
My landline has a different number all of a sudden. What should I do before contacting support?
If I transfer over to Telco Talk, can I keep my current number?
What if I move house?
I don't understand my phone bill, who can I talk to?
What is CSG?
I asked for a silent number, why can people still see my number when I call them?
I'm getting nuisance calls, what should I do?
I want to change my phone plan, how can I do this?

About TelcoTalk

A little about who we are and how we save you money.


TelcoTalk Landlines

Competitively priced plans to suit your needs.


TelcoTalk Internet

Free connections and transfers to TelcoTalk.


TelcoTalk Bundle

Massive savings available when you bundle your phone + internet.